In Print
CLEC: We Need Your Feedback Paul Roemer
[September 24, 2001] Did you ever wish that there were someone out there that really wanted to hear what you thought about your CRM or OSS or billing system?
CLEC: Carefully Defining Requirements Paul Roemer
[July 23, 2001] Defining your requirements for customer care and billing.
CLEC: Telephone Bills Paul Roemer
[June 18, 2001] Do you ever look at your own telephone bills; I mean really look at them?
Carefully Defining Requirements - Part 1 Paul Roemer
[May 21, 2001] If part of your firm's competitive advantage will come from its CC&B application, you need to carefully define and incorporate it. In a multi-part series, columnist Paul Roemer shows how to define requirements.
CC&B: Establishing Requirements Paul Roemer
[April 23, 2001] Selecting the best convergent customer care and billing system, or any convergent CC&B for that matter, is a difficult exercise. Columnist Paul Roemer shows how to begin the process by defining your requirements.
Open-Access with Non-affiliated ISP's Paul Case
[March, 2001] Paul Case discusses ways in which the FCC's Open Access level playing field might be impacted by CATV operator tactics.
CC&B: The Envelope Please Paul Roemer
[March 26, 2001] Paul Roemer asks about the success of your CC&B, and talks about the hard issues that he will discuss in upcoming months.
Convergence with A Vengeance Paul Case
[November, 2000] Paul Case presents original research results on CC&B package satisfaction in the US, Canada, and Western Europe.