Client: International MSO with 2M + subscribers 

Performed an in-depth functional and technical benchmark of a client’s in-house customer care and billing system to help them determine whether to upgrade the functionality or acquire a third-party customer care and billing application. This analysis involved detailed strategic reviews with most of the executives to help define business initiatives for the next three to five years for cable television, digital broadcast video, interactive video services, internet, telephony, and paging. The project also included defining benchmarks for customer service levels and capabilities against other firms that were not in the telecommunications business. We then compared those benchmarks against the products offered by the major billing providers.

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