Client: Customer care & Billing Vendor

Analyzed, developed, and implemented the strategic plan for a customer care and billing vendor. The plan involved helping them define the functionality that was required to adapt a cable-only customer care tool to be able to provision and bill for data services and telephony services. It also involved helping the client adapt its application to serve the international market, moving it from an architecture that was 100 percent service bureau to one that included a stand-alone product based on a client server solution.

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