Client: Multinational Direct
Broadcast Provider
Client was preparing to launch a direct broadcast satellite video service
using Smart Card technology in 32 countries in Latin America. We reviewed
the design of the selected customer care and billing system, including
the policy, regulatory, cultural and procedural implications for Latin
America, and made recommendations of the functional changes that would
be required to adapt the application. We also assisted in the design
of customer care training, and t.
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