Client: North American MSO
with 1 Million + subs
Conducted an in-depth review of an MSOs operations at both the system
and operating levels to determine which operational changes were required
to implement company-wide "Best Practices". The analysis provided
the client with realistic ways to increase revenues and decrease costs,
and it provided recommendations to help them decrease churn, decrease
the number of truck rolls, increase revenue per subscriber, and increase
customer satisfaction.
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