What We Do

"Spectralliance was an integral part of our Pay TV turnaround efforts. Their abilities in Customer Care/Billing Systems are the best I've ever seen. Simply put - they're brilliant"

Don Hagans, CEO/Multimedia - Optus

Statement of fact:

No other firm in the world has consulted to more of the top CRM, Billing and OSS vendors than Spectralliance. We understand better than anyone what the vendors can and can't deliver.

We've also consulted to telecommunications service providers whose combined customer base exceeds 120,000,000. We know what applications will work in their organizations, and we help them maximize the effectiveness of those applications within their organization.

What we do best…

Simply stated, our area of expertise includes any point of contact between a telecommunications customer and the various telecommunication service providers (telephone, cable television and internet). It includes the business rules and business processes that define those interactions and the software that supports those same interactions. It includes Customer Relationship Management, Billing, Workforce Management, Faults, Provisioning, Assignment and Activation, Marketing, Prospecting, Sales, and Call Centers.

Our Core Competencies

Our primary functional core competencies are succinct. Our focus is limited to a select set of areas in which we excel. At Spectralliance, a core competency is an area in which our principals and affiliates have successfully completed more than ten engagements. These areas include:

Customer Relationship Management, Back Office Support Systems and Billing

Developing Needs Assessments

Defining Functional Requirements

Performing Competitive Assessments of Vendor Applications

Developing "Requests For Proposals"

Selecting the best applications for CRM, OSS & Billing Vendors

Reengineering, Designing, and Integrating Call Centers

Managing CRM, OSS, and Billing Projects

Providing Applications Training

Performing Acceptance Testing

Managing The Conversion and Implementation of CRM, OSS & Billing systems

Business Process Definition, Reengineering and Operations Improvement

Defining an Operational Vision and Business Model

Developing business rules to support the business model

Defining and Reengineering Business Processes that tie to the business rules

Mapping Business Processes to Software Applications